JILICC Casino - Frequently Asked Questions (FAQ)

Click the “Register” button and enter your details: email, username, and password. Then press “Go” and follow the instructions to create an account. A verification email will be sent to verify your registration.

Click “Forgot Password” on the login page; input your registered email address. A password reset link would come back to your email.

You will also get a confirmation mail where there may be a verification or confirmation link; click that to verify your account. In some cases, you will have to upload identification documents for further verification.

Yes, you can change personal information, like email address or phone number, when you access “Account Settings” upon logging in. Some details, however, such as a username, cannot be changed in the system.

Of course, if you wish to close your account or temporarily suspend it, please do not hesitate to contact our customer support team by using live chat or email, and they will walk you through it.

We support a variety of payment options, including Visa, MasterCard, Skrill, Neteller, and bank transfers.

From the menu on your left, head to “Cashier”, then click “Withdraw”. Pick a preferred method, fill in the amount, and submit a request. Withdrawals sometimes take anywhere from 24 hours to 72 hours.

JILICC does not charge any deposit or withdrawal fees. However, your provider may have a fee against every transaction; hence, we strongly recommend checking with them.

The minimum deposit usually ranges from $10, while the minimum amount that can be withdrawn is $20. These values depend on the payment method applied.

The withdrawal time does, however, remain different depending on the method being used. E-wallets are processed in a day’s time, while bank and card withdrawals take 3-5 business days.

To take advantage of a promotion, proceed to the “Promotions” page, select an offer you want to take part in, and click “Claim.” If you are a new player, you’ll have to enter the proper promo code when registering.

Yes, JILIICC has a loyalty system whereby gamers accrue points against every one of their bets. These are redeemable for bonuses, cashback, or free spins.

No, only one bonus can be active at any given time unless otherwise stated in the terms and conditions for the promotion. For each bonus, make sure to check the rules.

Yes, most bonuses have wagering requirements attached to them that you will need to fulfill to be able to withdraw your bonus money. The wagering requirements will vary depending on the promotion at hand; thus, check the terms.

You can find the list of your current bonuses in your “My Account” section, where current promotions, bonus balances, and the date of expiration are reflected.

Such games are offered by JILICC: slots, table games, blackjack, roulette, live dealer games, sports betting, fishing shooting and progressive jackpots. For more details, see our section “Games“.

Yes, JILICC Casino is a mobile-friendly casino. You can play all our games directly from the mobile browser. You don’t need to download any extra apps neither on devices running on Android or iOS.

JILICC utilizes true RNG technology, which makes all gameplay results absolutely fair and random. Our software is regularly audited by independent organizations with the aim of ensuring fairness.

If a game crashes, try refreshing the page. If the issue persists, contact our support team. Your game progress is typically saved, so you can resume from where you left off.

Certainly, with JILICC, you can also have a wide range of live dealer games, including but not limited to blackjack, baccarat, roulette, and others, by interacting with our live casino section within the professional real-time dealers.

Yes, JILICC Casino is fully licensed by recognized gaming authorities. Standard encryption technology protects your data, and all transactions are secure. You can read more about JILICC’s Privacy policy.

We use SSL encryption to protect all personal and financial information. Our privacy policy describes the handling and protection of your data in accordance with regulations.

If you suspect that any unauthorized activity has occurred, do not hesitate to contact our customer support team immediately. In such cases, we will investigate the incident and take any necessary action to ensure the security of your account.

Yes, all our games are independently tested and certified by various auditing bodies to make sure they operate fairly and in a manner that meets industry standards.

Of course, we provide tools to assist you in managing your gaming, including deposit limits and self exclusion, and session time reminders. You can learn all about our tools on our “Responsible Gaming” page.

Our customer support team is always available and can be reached by live chat, email, or phone. For any further queries, visit our “Contact Us” page.

We provide support through various channels, be it an online live chat, where one can get instant support, email for more complex questions, or a helpline for direct communication.

📧 Gmail : [email protected]

☎️ Phone: +639 078 430 345

We offer multiple language support, including but not limited to English and Philippines, depending on your location. Please check our support page for your language options.

Yes, our customer support team is available to answer all your queries 24/7, no matter what time zone you are in

For any technical issues, please do not hesitate to contact our support through live chat or email. Please provide details and even screenshots, so that the problem can be rectified right away.